Terms & Conditions

Effective Date of Current Policy: February 3, 2017

These Terms and Conditions apply to the website and all other online properties (the “Site”) operated by Redark d.o.o., d/b/a Woff Woff (“Woff Woff”, “we”, or “us”). The use of the Site, including the purchase of any Products (as defined below) is subject to the following terms and conditions (the “Terms”). By using this Site, you agree to these Terms as well as any other terms, guidelines or rules that apply to any portion of this Site, without limitation or qualification. If you do not agree to these Terms, then you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site. If you have any questions about the Terms, please contact us.

These Terms provide that all disputes between you and Woff Woff relating to these Terms or your use of the Site or Products will be resolved by BINDING ARBITRATION. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under these Terms, except for matters that may be taken to small claims court. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury, and your claims cannot be brought as a class action.


We have adopted a Privacy Policy that you should refer to in order to fully understand how we collect and use your information. The Privacy Policy is hereby incorporated into these Terms by reference.

Electronic Communication

When you visit the Site, or send us e-mails, you are communicating with us electronically. In so doing, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.


No part of the Site is directed to persons under the age of 14. IF YOU ARE UNDER 14 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THE SITE AT ANY TIME OR IN ANY MANNER.

If you are using the Site on behalf of a company, entity, or organization (collectively “Organization”), then you represent and warrant that you

  • are an authorized representative of that Organization;
  • have the authority to bind that Organization to these Terms; and
  • agree to be bound by these Terms on behalf of that Organization.


Images of people, places and/or products posted on this Site are either the property of Woff Woff or our licensors. Unless otherwise noted, all content included on this Site, including images, illustrations, designs, icons, photographs, video clips and written and other materials (together, with “Marks” (as defined below), “Woff Woff Content”) is the property of Woff Woff or its licensors, partners or affiliates and is protected by international copyright laws. The compilation of this Site is the exclusive property of Woff Woff and is protected by international intellectual property laws. Any unauthorized use of any content or materials on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this Site only with our prior written and express authorization. To inquire about obtaining authorization to use the materials or content on this Site, please contact.


All trademarks, service marks, and trade names (collectively the “Marks”) that appear on this Site are proprietary to Woff Woff, or the other respective owners of such Marks. You may not display or reproduce the Marks in any manner without the prior written consent of Woff Woff, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Site.

Limited License and Site Access

We grant you a limited license to use the Site for personal use only. Consequently, this grant does not allow you to do any of the following:

  • resell or make any commercial use of this Site or any of the contents of this Site;
  • modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this Site not intended to be so read. This includes using or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser;
  • copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site (including any Marks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or
  • use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

Accounts, Forms, Registrations and Passwords

You represent and warrant that the information you provide to Woff Woff upon creating an account on the Site and at all other times will be true, accurate, current and complete.

To facilitate future purchases on the Site, you may choose to create an account by providing an e-mail address and password. Please note that you may choose to use the Site and make purchases without creating an account. If you do create an account, your account is personal to you, and you may not share your account information with, or allow access to your account by, any third party. As you will be responsible for all activity that occurs under your access credentials, you agree to use reasonable efforts to prevent unauthorized access to or use of the Site and to preserve the confidentiality of your username and password, and any device that you use to access the Site.

You agree to notify us immediately of any breach in secrecy of your log-in information. If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify Woff Woff  by e-mail. You will be solely responsible for the losses incurred by Woff Woff and others due to any unauthorized use of your account.

Prices; Payments; Payment Methods; Shipping; Delivery

Prices. The price for Products available for purchase through the Site will be displayed to you on the Site. The prices are displayed as total price. Tax is not included by law, article 90. (2) Legislation of Croatian tax (PDV).

Payments. By ordering the Product/s through the Site, you agree to pay us all the fees associated with you. You also authorize us to charge you for any sales or similar taxes that may be imposed on your fees. Applicable fees will be charged from you and payment will become due at the time of your purchase, and you authorize us to charge you using the payment method(s) available. A binding agreement occurs when we have accepted your order by delivering to you an order confirmation by email or text message.

You agree and acknowledge that we may correct any billing errors or mistakes that we may have made even if we have already requested or received payment from you. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of the Payment Method.

Payment Methods. Woff Woff allows you to make payments using of different methods including: PayPal and Direct Bank Transfer.

Shipping. Standard International Shipping. The price for shipping cost will be displayed to you on the Site. Shipping Customers outside the Croatia are responsible for any customs and import duties, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. As customs policies vary widely from country to country, please check the requirements in your country before placing an order. We will not be liable for any customs or import duties. Once an order has left the Woff Woff facility, it is in the custody of the mail carrier selected to deliver the order to you. Risk of loss and title for items purchased from the Site pass to you upon delivery of the item(s) to the carrier. You are responsible for filing any claims with carriers for damaged, lost, and delayed shipments, and Woff Woff disclaims all liability with regard to such shipments.

Delivery. Woff Woff usually ships within 1 day after receiving cleared payment. Delivery times may vary due to delivery international location or circumstances beyond our control.

Gift and Coupon Codes; Referral Program

From time to time, Woff Woff may offer qualified consumers “gift codes” or “ coupon codes” through a variety of promotional activities and communications (collectively referred to herein as “coupon codes”) that are redeemable towards a purchase on www.woff-woff.com, while supplies last, and subject to certain merchandise exclusions or any other restrictions as may be determined and communicated by Woff Woff in its sole discretion. Only valid coupon codes provided or promoted by Woff Woff will be honored at checkout.  Codes supplied or promoted by third parties unauthorized by Woff Woff (including any unauthorized third party websites) will not be considered valid. Each coupon code promoted by Woff Woff is non-transferable and valid for single use on an item (or items) of merchandise as determined by Woff Woff.  Coupon codes may not be combined and may not be used in conjunction with the Woff Woff Referral Program–customers are limited to the use of a single coupon code per order. Coupon codes cannot be used towards purchase of non-branded merchandise, packaging or applicable taxes. For online purchases, the code must be entered in the “Coupon“ field at checkout. Coupon codes are valid online only. Woff Woff is not responsible for lost, stolen or corrupted codes or any unauthorized use of codes. Coupon codes cannot be redeemed for cash or any cash equivalent; no substitutions or credits allowed.  The value of any offer code will not be refunded or credited back if any or all of the merchandise is returned.  Expiry dates may apply to each coupon code. Coupon codes are void if copied, transferred, sold, exchanged or expired, and where prohibited.  Requests not complying with all coupon code requirements will not be honored.

Spokespeople. From time to time, Woff Woff may also engage spokespeople, influencers, bloggers, or other individuals or entities who have been compensated or incentivized to speak on behalf of the brand.  When you receive an coupon code via a third party source, such as a television or radio show host, please note that such individuals may have been compensated by Woff Woff for their statements.

Referral Program. Woff Woff may offers brand advocates the opportunity to refer friends to participate in the Woff Woff Referral Program. Coupon codes may not be used in conjunction with the Woff Woff Referral Program.

Order cancellation, Returns and Refunds

Order cancellation. You may cancel an order any time prior to shipment. After your order is handed to carrier, you can’t cancel the order.

Product return. You may return any of your Products within the first 30 days after your receipt of that particular product. Customers pays return shipping. Product/s must be returned in the same condition as received, with all tags intact. Woff Woff reserves the right to refuse a refund or exchange if the Prodact/s is/are deemed to have been damaged (e.g., no stains, tears or other soiling including odors).This does not affect your statutory rights. Please follow the instructions below to return your Product/s.

Instructions: If you want to return your product/s within the first 30 days after your receipt, please e-mail Woff Woff at woff@woff-woff.com to confirm the return. After our confirmation, place the product/s in the box and drop off the box to your carrier. We recommend that you send your box via a recorded delivery service to obtain a tracking number and proof of signature. We are unable to accept liability for any product/s lost in transit to our facility. All returns must be delivered to post office prior to the expiration of the 30 days period.

Money refund. Refunds will be issued in the form of the original payment. If you purchase and return the entire order, you will be refunded the entire amount paid for such less any coupon code or other discount. If you return one or more items from the order, and the discount that you received on the order is greater than the unit price(s) of the item(s) you wish to return, then you will not receive a refund. If the discount that you received on the order is less than the unit price(s) of the item(s) you wish to return, you will be refunded the unit price(s) of the item(s) you wish to return less the discounted amount. If you purchased a Product using an coupon code or gift code, the value of any coupon code will not be refunded or credited back if any or all of the merchandise is returned.

Content You Submit to Woff Woff

From time to time, Woff Woff may allow you to post reviews, comments, photos, or similar materials on the Site (collectively, “Reviews”). We welcome your comments regarding our Products and services, including our Site. However, any Reviews you submit to Woff Woff must not harass, slander, malign, libel, defame, threaten, or otherwise violate any rights of any third-parties and must not include any profanity, obscene, indecent, pornographic, defamatory or unlawful material.

By posting a Review on the Site, you hereby grant Woff Woff an unrestricted, assignable, sublicensable, perpetual royalty-free, fully paid up license throughout the world to reproduce, distribute, publicly display, transmit, communicate to the public, publicly perform on a through-to-the-audience basis, create derivative works from, and otherwise use and exploit (collectively, “Use”) all Reviews you post to the Site, for any purpose, including promoting and marketing Woff Woff and the Products. You further grant Woff Woff a royalty-free license to Use the name, image, and likeness of any person identifiable in any Review you post to the Site. By posting a Review, you waive any and all rights of publicity, privacy or any other rights of a similar nature, in addition to any moral rights you may have in your Review. Except for materials provided to you by Woff Woff through the Site, you represent, warrant, and covenant that

  1. you either are the sole and exclusive owner of Reviews that you post to the Site, or you have all rights, licenses, consents, and releases that are necessary to grant to Woff Woff the rights in your Reviews as contemplated under the Terms, and
  2. the Reviews you post to the Site do not
    • infringe, misappropriate or violate the rights of any party or entity, including a third party’s patent, copyright, trademark, trade secret, moral rights, rights of publicity, rights of privacy or other intellectual property or proprietary rights,
    • constitute or result in defamation, libel, slander, or the violation of any applicable law or regulation (including, without limitation, restrictions on obscenity, child pornography, wiretap laws or other similar restrictions on nonconsensual recording, or otherwise), or
    • require Woff Woff to obtain any licenses from or make any payments in any amounts to any third party throughout the world.

No Objectionable Content. You agree not to submit Reviews that:

  1. are or could be interpreted to be infringing, defamatory, libelous, inaccurate, unlawful, harmful, threatening, abusive, harassing, vulgar, offensive, obscene, pornographic, objectionable, hateful, or promotes discrimination, bigotry, racism, or hatred, as determined by Woff Woff in its sole discretion; or
  2. introduce viruses, time-bombs, worms, cancel bots, Trojan Horses and/or other harmful or malicious code.

Monitoring. Woff Woff has no obligation to monitor this Site or any portion thereof. However, we reserve the right to review any Reviews and remove, delete, redact or otherwise modify such Reviews, in our sole discretion, at any time and from time to time, without notice or further obligation to you. Woff Woff has no obligation to display or post any Reviews. Woff Woff, subject to our Privacy Policy, reserves the right to disclose, at any time and from time to time, any information or posted content that it deems necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request.

Use of the Site

You agree to use the Site only for its intended purpose. You must use the Site in compliance with all privacy, data protection, intellectual property, copyright, trademark and other applicable laws. The following uses of the Site are prohibited. You may not:

  • attempt to interfere with, harm, reverse engineer, steal from, or gain unauthorized access to the Site, user accounts, or the technology and equipment supporting the Site;
  • frame or link to the Site without permission;
  • use data mining, robots, or other data gathering devices on or through the Site;
  • post incomplete, false, or misleading information, impersonate another person, or misrepresent your affiliation with a person or entity;
  • disclose personal information about another person or harass, abuse, or post objectionable material;
  • sell, transfer, or assign any of your rights to use the Site to a third party without our express written consent;
  • post advertising or marketing links or content, except as specifically allowed by these Terms;
  • use the Site in an illegal way or to commit an illegal act in relation to the Site or that otherwise results in fines, penalties, and other liability to Woff Woff or others; or
  • access the Site from a jurisdiction where it is illegal or unauthorized.


You accept that any reliance on material posted by third-party service providers will be at your own risk. By using the Site you accept the risk that you might be exposed to content that is objectionable or otherwise inappropriate. We do not represent or guarantee the truthfulness, accuracy, completeness,  reliability of content or timeliness of any data posted on Web site. We may change, suspend, or discontinue any aspect of the Site at any time, including hours of operation or availability of the Site or any feature, without notice or liability. We make no promises and, to the fullest extent permitted by law, disclaim all liability of specific results from the use of the Site.

User Disputes. We are not responsible for any disputes or disagreements between you and any third party you interact with using the Site. You assume all risk associated with dealing with third parties. You agree to resolve disputes directly with the other party. To the fullest extent permitted by law, you release Woff Woff of all claims, demands, and damages in disputes among users of the Site. You also agree not to involve us in such disputes. Use caution and common sense when using the Site.

Released Parties Defined. “Released Parties” include Woff Woff and its affiliates, officers, employees, agents, partners, and licensors.



Our Liability

The Internet is by its nature an unreliable medium. Consequently you accept that this Site is offered on an ‘as is basis’ and ‘as available basis’. Whilst Woff Woff takes all reasonable steps to ensure that the Site is properly functioning at all times, Woff Woff does not warrant that this Site will be un-interrupted, timely, secure or error free, that defects will be corrected or that this Site or the server that makes it available are free of software viruses or bugs or other defects.

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;

This does not affect our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Dispute Resolution

Generally. In the interest of resolving disputes between you and Woff Woff in the most expedient and cost effective manner, you and Woff Woff agree that any dispute arising out of or in any way related to these Terms or your use of the Site or Products will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND WOFF WOFF ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

Exceptions. Despite the provisions of the Section entitled “Generally” directly above, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to:

  • bring an individual action in small claims court;
  • pursue an enforcement action through the applicable federal, state, or local agency if that action is available;
  • seek injunctive relief in a court of law; or
  • to file suit in a court of law to address an intellectual property infringement claim.

Arbitrator. All disputes arising out of or in connection with the Terms and Conditions shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules.

Choice of Law; Venue. These Terms will be governed and construed in accordance with the laws of the EU, excluding its conflicts of law rules. If a lawsuit or court proceeding is permitted under these Terms, then you and Woff Woff agree to submit to the personal and exclusive jurisdiction and venue of the state and federal courts located within Croatia, Kupinec.


Notwithstanding any of these Terms, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate your license to use this Site, and to block or prevent future access to and use of this Site for any reason or no reason. Upon termination, these Terms will still apply.

We Reserve the Right to Update and Revise these Terms

From time to time we review these Terms to ensure that they comply with applicable law. Consequently, we reserve the right to update and revise these Terms at any time. You will know if these Terms have been revised since your last visit to the website by referring to the “Effective Date of Current Policy” date at the top of this page. Your use of our website constitutes your acceptance of these Terms.

Entire Agreement

These Terms (including any document or terms expressly incorporated into these Terms) constitute the entire agreement between the user and Woff Woff with respect to this Site and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to this Site. A printed version of these Terms and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved. NOTHING IN THESE TERMS WILL AFFECT ANY NON-NON-WAIVABLE STATUTORY RIGHTS THAT APPLY TO YOU.